Support

Questions, problems, or feedback? Email support@footlog.app. Tell us which club you are in and what device you use, and we will get back to you, usually within two business days.

Signing in

Footlog uses Sign in with Apple (on iPhone), Google, or Telegram. Always use the same method you first signed up with; a different method may create a separate account. If you cannot get in, email us from the address linked to your account.

Subscriptions

Cancel or change a plan

Plans are billed by Apple or Google, so they are managed in your store settings, not in Footlog:

• iPhone: Settings → your name → Subscriptions → Footlog.
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Footlog.

Plan not showing after purchase

Open the plans screen in the app and tap Restore purchases while signed in to the same store account you bought with.

Refunds

Refunds for store purchases are handled by Apple or Google Play.

Delete your account

In the app, go to Settings → Delete account. You can also email us from the address linked to your account and ask us to delete it. Deleting your account does not cancel a store subscription; cancel that in your store settings first. See the Privacy Policy for what is removed.

Report abuse or objectionable content

In the app, press and hold a chat message and choose Report, or open the menu on a player’s profile or an Explore game. Or email support@footlog.app with the club name, who was involved, and what happened (a screenshot helps). We review reports promptly, aiming to act within 24 hours, and remove content or users that break our Terms of Use.

To stop seeing someone, choose Block from the same places. They aren’t told, and you can unblock them any time from Blocked users in the chat menu.

Privacy questions

To access, correct, or export your data, email support@footlog.app. Our Privacy Policy explains what we collect and why.